One Support, Chief Executive, Mick Sweeney, Improves services as Government Cuts announced

Below is a copy of an email thread sent to my so called support worker, Matt Schutz at One Support, part of The One Housing Group.

It clearly shows that the Government needs to concern itself less with cuts and more to do with the quality of services it pays for.

Why are tax-payers paying for another group of individuals when it’s the civil servants that should be doing these jobs correctly in the first place.

And if we are going to pay for another layer, surely they should be able to do the job?

From: Paul Atherton
Date: 21 October 2010 12:23:05 PM
To: Matt Schutz,Paul Joghee,Raymond Koker, Thompson,David X, Chuka Ummuna MP for Streatham, Private Eye Magazine
Subject: Paul Atherton – One Support Failures – Chief Executive Mick Sweeney

Matt,

You’ve offered me a meeting in September when I was seriously ill (and doing nothing to assist) and a meeting in October when you
knew my child would be with me for half-term (as you were supposed to be helping me with accommodation and funding in order to do so – but clearly haven’t).

You have consistently ignored request for updates and status reports (I still haven’t received a report from the last multi-disciplinary meeting you had in September) and ignored the contents of emails, as this thread of communications below clearly demonstrates.

In September 2009 a plan was laid out and agreed with One Support to what needed to be accomplished in order for me to progress and regain my independence.
Not one of those items has been addressed over a year later in October 2010 all of which are required to ensure my health, well being and accommodation.
The continual drive for meetings for meetings sake, is, and has been, constantly proven to be pointless, unproductive and a complete waste of everyones time.
At every meeting nothing is accomplished, I’m merely informed of what hasn’t been done and that nothing will happen until the next meeting where we go through the same cycle.
You are now the organisation that is supposedly assisting me with finding accommodation but have shown no interest in doing so.
One Supports Mission Statement is

“One Support uses choice, innovation and technology in providing top class accommodation, support and care that delivers real life improvement and independence to our customers. ”
http://www.onehousinggroup.co.uk/Section/One-Support

“We offer specialist and professional services and work with our partners to find solutions for our customers, providing a link between housing, social care and health agencies.”

Where can you prove that in our dealings?

You refuse to use email, ignore my needs, have completed not one thing that was agreed over a year ago in terms of benefits, social care and are now not even attempting to find me accommodation.

I have been driven further into debt by your failings to organise benefits, you haven’t assisted with getting Physiotherapy or CBT for well over a year, you don’t challenge incorrect thinking within your own organisation when proven to be wrong and you haven’t even negotiated with housing to ensure my current environment is safe and applicable to my needs.

Time and time again, I’ve struggled with the very people who are supposed to be assisting me and rather than providing solutions you have created yet another layer of useless bureaucracy.

And it is for these reasons and following on from the recent research One Housing Group did on customer service, that I contacted your Chief Executive, Mick Sweeney, in order that others in Lambeth, who I know suffer the same poor service, are given the much better respect and service in line with the company’s own ethos of excellence, it so proudly boasts on its website.

I’m sure you will be hearing from him very shortly.

Paul Atherton

On 21 Oct, 2010,at 10:35 AM, Matt Schutz wrote:

Hello Paul,

We have offered a meeting both in September, and now October. Paul Joghee and David Thompson have busy diaries but have shown willingness to make a time to meet with you. I have asked for a commitment to meet with them, to address your needs, and you could suggest a time when this would be appropriate. Our Support Agreement stipulates that regular meetings to agree a support plan are needed. If you are unwilling to agree to a meeting we can only assume that you not longer need our service and will proceed to with draw our service as we have indicated.

Matt Schutz
Support Worker
Lambeth Tenancy Support Services

represent those of the company. Finally, the recipient should check this e-mail and any attachments for the presence of viruses. OHG accepts no liability for any damage caused by any virus transmitted by this e-mail.

Violation of this notice may be unlawful.

E-mail: administrator@onehousinggroup.co.uk
***********************************************************************************

From: Paul Atherton [mailto:theballetofchange@me.com]
Sent: 20 October 2010 17:37
To: Matt Schutz
Cc: Paul Joghee; Raymond Koker; Thompson,David X; chuka.umunna.mp@parliament.uk;
Subject: Re: RE: Paul Atherton – One Support

As I said, I’m sure you will hear from your Chief Executive in due course.

A meeting wouldn’t be appropriate at this juncture (nor as you would know, would it be possible during half-term, as I have my son).

If you have made any progression please forward me any status or update reports.

Many thanks

Paul

Paul Atherton

On 20 Oct, 2010,at 04:45 PM, Matt Schutz wrote:

Hello Paul,

It is good to hear from you after so long – I think you last mailed me in August.

Paul Joghee and David Thompson need to meet with you to provide an update, and have been awaiting a response to their email invitation sent you 9th September. Paul and David have allocated time to come and visit you at Leith House at 3pm on Thursday 28th October. Please confirm that you will be at home for this meeting. They will be happy if you wish a friend, such as Amanda Paul to attend with you.

If we do not have confirmation that you will be able to attend this meeting, by 26th October we will assume you no longer need our support, and exit you from our service. If you disagree with this decision you may appeal using our Appeals Policy. If you intend to appeal you must do so within 28 days of 26th October ( the end date of your support). Please contact us if you have any questions regarding this or if you would like a copy of the Appeals Policy.

If you have been unhappy with the service you received from One Support you can make a formal complaint using our Complaints Procedure. Please contact me if you would like to receive a copy of the procedure.

You may be able to receive support from us again if your circumstances change. Please call 0800 707 6615 to discuss a re-referral.

Matt Schutz
Support Worker
Lambeth Tenancy Support Services

represent those of the company. Finally, the recipient should check this e-mail and any attachments for the presence of viruses. OHG accepts no liability for any damage caused by any virus transmitted by this e-mail.

Violation of this notice may be unlawful.

E-mail: administrator@onehousinggroup.co.uk
***********************************************************************************

From: Paul Atherton [mailto:theballetofchange@me.com]
Sent: 18 October 2010 17:11
To: Matt Schutz
Cc: Paul Joghee; Raymond Koker; chuka.umunna.mp@parliament.uk; chuka.umunna.mp@parliament.uk;
Subject: Paul Atherton – One Support

Having heard nothing from you in regards to your progress following on from your last multi-disciplinary meeting (though the MP’s office said it was handled appallingly as nobody from Housing Benefit or Leith House was in attendance and since then, they have constantly pursued you for information that was never forthcoming) or about any advancements with finding me appropriate housing, I am unclear what more input I can give.

As you know, I am in communication with your Chief Executive, Mick Sweeney and will await the outcomes of his deliberations, which I assume will be passed down to you in due course and which should address how we progress.

Paul Atherton
07812 639121
Room 7, Leith House Hostel
Upper Tulse Hill
London
SW2 2SJ
paul@simpletvproductions.co.uk

On 18 Oct, 2010,at 03:07 PM, Matt Schutz wrote:

Hello Paul,
We have endeavoured to contact you since the beginning of September . I have enclosed a letter which will be posted to your address, at 7 Leith House.
If we do not hear from you by 26th October, we will have to assume you no longer either need or want our service. I understand from the Hostel service, that you remain at your room in Leith House.
Matt Schutz
Support Worker
Lambeth Tenancy Support Services

represent those of the company. Finally, the recipient should check this e-mail and any attachments for the presence of viruses. OHG accepts no liability for any damage caused by any virus transmitted by this e-mail.

Violation of this notice may be unlawful.

E-mail: administrator@onehousinggroup.co.uk
***********************************************************************************

One Housing Group (OHG) reserves the right to monitor and review the
content of all messages sent to or from this email address. Messages sent to
or from this email address may be stored on OHG’s email system.

This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are addressed. If
you have received this email in error please notify the system manager.
Please note that any views or opinions presented in this email are solely
those of the author and do not necessarily represent those of the company.
Finally, the recipient should check this email and any attachments for the
presence of viruses. OHG accepts no liability for any damage caused by
any virus transmitted by this email.

Violation of this notice may be unlawful.

Email: administrator@onehousinggroup.co.uk

One Housing Group is registered under the Industrial and Provident Societies
Act 1965 No. 30236R and is registered with the Tenant Services Authority Registration No.L4451.

Registered address: 100 Chalk Farm Road, London NW1 8EH

One Housing Group (OHG) reserves the right to monitor and review the
content of all messages sent to or from this email address. Messages sent to
or from this email address may be stored on OHG’s email system.

This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are addressed. If
you have received this email in error please notify the system manager.
Please note that any views or opinions presented in this email are solely
those of the author and do not necessarily represent those of the company.
Finally, the recipient should check this email and any attachments for the
presence of viruses. OHG accepts no liability for any damage caused by
any virus transmitted by this email.

Violation of this notice may be unlawful.

Email: administrator@onehousinggroup.co.uk

One Housing Group is registered under the Industrial and Provident Societies
Act 1965 No. 30236R and is registered with the Tenant Services Authority Registration No.L4451.

Registered address: 100 Chalk Farm Road, London NW1 8EH

One Housing Group (OHG) reserves the right to monitor and review the
content of all messages sent to or from this email address. Messages sent to
or from this email address may be stored on OHG’s email system.

This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are addressed. If
you have received this email in error please notify the system manager.
Please note that any views or opinions presented in this email are solely
those of the author and do not necessarily represent those of the company.
Finally, the recipient should check this email and any attachments for the
presence of viruses. OHG accepts no liability for any damage caused by
any virus transmitted by this email.

Violation of this notice may be unlawful.

Email: administrator@onehousinggroup.co.uk

One Housing Group is registered under the Industrial and Provident Societies
Act 1965 No. 30236R and is registered with the Tenant Services Authority Registration No.L4451.

Registered address: 100 Chalk Farm Road, London NW1 8EH

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s


%d bloggers like this: